FAQ'S (FREQUENTLY ASKED QUESTIONS)

computerrepairhatfieldalso provides you a complete PC repair service that offers competitive rates for any brand of PC or Mac repairs.

Q. What laptops do you repair?

A. Our team of experienced engineers can repair all makes and models of laptops providing a quick and economic service for your laptop computing needs. Our approved network of suppliers ensures all parts are widely available and costs are kept to a minimum. At every stage of your laptop repair, we will inform you of the current progress and whether or not any additional parts or costs will be required.

Q. Can I send in my laptop?

A. Yes , you can. Please ensure that you pack your laptop, with power supply and any software cds, securely with plenty of protection. Also include a brief description of the problems that you are experiencing and your contact details. We can also arrange to pick up your laptop by courier if you wish.

Q. Can I send in my laptop?

A. 1- Data Retrieval and Backups
2- Keyboard/Mouse
3- Hard drive problems
4- Installation of Windows and software
5- Password Removal
6- Virus Detection and Removal
7- Replacement LCD screens
8- Liquid spillage
9- Badly lit LCD Screens
10- Component Repairs
11- Broken power ports
12- Cleaning
13- Power supply problems
14- Upgrades
15- Modem faults
16- Network Problems

What is the turnaround time for repairs?

We offer a quick quality service on all makes and models of laptops down to component level and quotes are given within 1-2 working days. Our aim is to diagnose/quote and return your laptop to you within 5 working days.

Do we provide an express estimation service?

Yes we do. We can speed track your evaluation if you require. Please speak to one of our staff for more details.

Do you charge for diagnostic quote?

If we cannot repair your machine, there is no charge.

Can I access my data whilst I am waiting for my quote?

If you need your data urgently, we can burn your data onto cds/dvds or USB stick. We can place your hard drive directly into a USB caddy, so that you can simply plug into any computer or laptop to access your data.

Q. What are our terms and conditions?
A. TERMS AND CONDITIONS
1- OUR RESPONSIBILITIES

Turn around period is normally within 1-3 working days. Under some circumstances, it may take longer due to the availability of parts. We will endeavor to keep customers fully informed during this period.

Customers should backup their data before sending their equipment to us for repair. We cannot accept any responsibility for data loss.

Any equipment kept on site by London Laptops Computers Ltd. for more than 3 months since the initial quotation, or issue of invoice will be scrapped without notice.

A holding fee of £5 per day will be charged to customer two months after the quotation or invoice has been issued.

2- WARRANTY

Turn around period is normally within 1-3 working days. Under some circumstances, it may take longer due to the availability of parts. We will endeavor to keep customers fully informed during this period.

3- COST AND PAYMENT

Payment can be credit card, cash, cheque, postal order, bank draft or bank transfer. Payment must be made before delivery or collection.

4- DISCLAIMER

No responsibility for the expiration of manufacturer's original warranty on equipment that has been sent to us for inspection or repair.

No responsibility for any data loss during the repair procedure. If we need to reinstall windows, we are not responsible for the loss of any software programs or functions that were initially installed if the customer has not provided original recovery software.

No responsibility for equipment of an unstable nature which may deteriorate during inspection for repair.

No responsibility after un-repaired laptop being taken back or returned.

No responsibility for returning defective or replaced parts.

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